Terms of Service

Capitalised terms have the meaning given below. Used without a capital, they carry their ordinary meaning.

• “Account” — the personal login that gives a Merchant access to the dashboard.
• “End Customer” — a person who scans a Merchant's QR code and plays that Merchant's Wheel.
• “Merchant”, “you” — the business that opens an Account and publishes a Wheel.
• “Parties” — SeeU and the Merchant, together.
• “Plan” — the monthly, yearly or lifetime option purchased to keep a Wheel live.
• “Privacy Policy” — our privacy policy, which explains how personal data is handled and which rights apply. It forms part of these Terms.
• “Service” — everything described in the introduction above.
• “Wheel” — the prize wheel a Merchant configures, together with its public page and QR kit.

To open an Account you must be at least 18 years old, have the legal capacity to enter into a contract, act on behalf of a business, and not have been previously excluded from the Service for breaching these Terms.

You provide a first name, last name, email address and password, plus your business details. You are responsible for keeping that information accurate and up to date.

The Account is personal to you and may not be sold, shared or transferred to a third party. Anything done from your Account while logged in is deemed to be done by you, unless you prove otherwise.

You are solely responsible for the confidentiality of your credentials. If you lose them, or suspect that someone else has them, reset your password immediately and tell us at hello@getseeu.com. We are not liable for actions taken by a third party using your credentials before you notify us.

The Service lets you build a Wheel from your dashboard: prizes, odds, colours, logo and texts, with a live preview. Once your Plan is active, the Wheel goes live at its own public address and you can download a print-ready QR kit.

Your customers scan the QR code, enter their contact details, are invited to leave you a review on your Google Business Profile, then spin the Wheel and see the prize they won. You validate the prize from your dashboard when they claim it in your shop.

Your dashboard shows scans, leads, prizes and their status in real time, and lets you export your data.

Everything runs in a browser. You are responsible for obtaining and paying for the devices, internet access and Google Business Profile needed to use the Service.

You alone decide what appears on your Wheel and what you promise your customers. In particular, you agree that:

• Every prize you list is real, available and honoured. You settle prize disputes with your customers directly; SeeU is never a party to them.
• The odds you configure match what your customers are shown. You do not advertise a prize you do not intend to give.
• Your Wheel, prizes and texts comply with the laws that apply where you operate — including consumer protection, advertising, promotional games, sweepstakes, lottery and gambling rules, and any licence or filing they require.
• You are responsible for all taxes, duties and charges arising from the prizes you award.

SeeU provides a tool. It does not review, approve or endorse your prizes, your promotion or its legality, and gives you no legal advice about them.

The Service invites your customers to leave a review on your Google Business Profile. Google, and any other review platform you point customers to, has its own policies on soliciting and incentivising reviews, and those policies can change at any time.

You are responsible for making sure the way you use the Service complies with those policies where you operate. Concretely: you must never make a prize, a spin or any benefit conditional on leaving a review, on leaving a positive review, or on a particular rating; and you must not filter, gate or discourage negative feedback.

The spin is offered for taking part, not for the content of a review. You must not represent otherwise to your customers.

We are not affiliated with, endorsed by or acting on behalf of Google. We are not responsible for how a review platform ranks, displays, removes or moderates your reviews or your profile, nor for any sanction it applies to your profile.

When an End Customer plays your Wheel, the contact details they submit are collected for you. You are the controller of that data; we process it on your behalf and on your instructions, as your service provider, in order to run the Service.

As controller you must have a valid legal basis for collecting and using those details, tell your customers who you are and what you will do with their data, honour their rights, and comply with any marketing consent rules that apply before you contact them.

We process End Customer data only to provide, secure and improve the Service, and as described in the Privacy Policy. We never sell it, and we do not use it to market our own products to your customers.

You may export your End Customer data from your dashboard at any time. When your Account is closed, that data is deleted or returned as set out in the Privacy Policy.

A Wheel goes live once a Plan is active. We offer a monthly subscription, a yearly subscription and a one-off lifetime purchase. Every Plan includes unlimited spins, unlimited lead capture and the printable QR kit.

Prices are shown before you pay, in the currency applied at checkout based on your business's country. Unless stated otherwise, prices are exclusive of VAT, sales tax and any other tax, which is added where applicable and shown at checkout.

Payments are handled by our payment provider, Stripe. We never receive or store your full card details. Your use of the checkout is also subject to Stripe's own terms.

Subscriptions renew automatically at the end of each period, at the then-current price for your Plan, until you cancel. You authorise us to charge your payment method for each renewal.

If a payment fails, we may retry it and may suspend your Wheel until payment succeeds. Your configuration is kept during that time.

We may change our prices. A change never applies to a period already paid for: for subscriptions it takes effect at the next renewal, and we tell you by email at least 30 days beforehand so you can cancel before it applies.

The lifetime Plan is a one-off payment that covers the Wheel it was purchased for, for as long as we operate the Service commercially. It is not a perpetual guarantee, it does not bind any successor beyond the Service's operation, and it is limited to the features included in the Plan at the time of purchase plus any we choose to add.

If we permanently discontinue the Service within twelve (12) months of a lifetime purchase, we will refund that purchase on a pro rata basis over those twelve months. After that period, no refund is due for discontinuation.

The lifetime Plan is tied to your Account and your business. It cannot be resold or transferred to another business without our written agreement.

You can cancel a subscription at any time from your dashboard, through the secure Stripe portal. Cancellation takes effect at the end of the period already paid for: your Wheel stays live until then, and you are not charged again.

Because the Service is delivered digitally and in full as soon as your Wheel goes live, payments are otherwise non-refundable, including for partial periods and for periods during which you did not use the Service.

Two exceptions: the pro rata refund on a discontinued lifetime Plan described in article 8, and any refund we grant at our discretion or that a mandatory law applicable to you requires.

If we terminate your Account for a breach of these Terms, no refund is due.

You agree to use the Service for its intended purpose and in accordance with these Terms. You must not:

• Use the Service unlawfully, or in breach of a third party's rights.
• Publish on a Wheel, a QR kit or any page content that is illegal, misleading, defamatory, obscene, hateful, or that infringes someone else's intellectual property.
• Upload third-party personal data you have no right to use.
• Use the Service to send unsolicited marketing in breach of the rules that apply to you.
• Use another person's credentials, or attempt to obtain them.
• Copy, reproduce, modify, translate, decompile, reverse engineer or create derivative works from the Service, except where a mandatory law allows it.
• Resell, sublicense or make the Service available to a third party as your own, without our prior written agreement.
• Use bots, scrapers, spiders or other automated means to access the Service, circumvent robot-exclusion measures, or mine data from it, without our prior written agreement.
• Probe, disrupt or overload the Service or its infrastructure, bypass its security or rate limits, or introduce viruses or other harmful code.
• Manipulate the Service to generate fake scans, fake leads or fake reviews.

You are solely responsible for the consequences of any breach of this article.

SeeU owns all intellectual property rights in the Service and each of its components — software, interfaces, designs, texts, databases, trademarks and associated know-how — as well as in any improvement made to it. These Terms grant you no ownership over any of it.

For as long as your Account is open, we grant you a personal, non-exclusive, non-transferable, worldwide right to access and use the Service for your own business, solely as intended by these Terms.

You keep all rights in the content you upload — your logo, brand, texts, images and prize descriptions (“Your Content”). You grant us a worldwide, royalty-free licence to host, reproduce, adapt for display and transmit Your Content, solely to operate the Service, for as long as you use it. You confirm you hold the rights needed to grant that licence.

Our databases are protected as such. You may not extract or reuse a substantial part of them, nor extract or reuse parts of them repeatedly and systematically.

If you send us feedback or suggestions, we may use them freely and without compensation, with no obligation to you.

The Service is hosted by third-party providers chosen for their expertise, reputation and security commitments. We may change hosting provider at any time; that is not a change to these Terms.

We aim for near-continuous availability but do not commit to a service level. You accept that the Service may be temporarily unavailable — for maintenance, for reasons outside our control such as network congestion or a provider outage, or because we suspended access after suspicious activity such as repeated failed logins or an abnormal volume of requests from one Account.

We may change, add or remove features at any time. We will not knowingly degrade the core functionality you paid for or cause you to lose your data. Where a change is significant and planned, we will tell you in advance.

The Service may evolve to follow technical standards. You may need to update your browser or device; we are not responsible for access problems caused by an environment you chose not to update.

Support is provided by email at hello@getseeu.com, in English, during business days. We aim to reply within two business days.

The Service relies on third parties, including Google (Business Profile, cloud hosting), Stripe (payments) and Meta (advertising measurement). Their terms apply to their own services, and their availability is outside our control.

The Service may link to third-party sites we do not operate. We are not responsible for their content or their practices.

You may close your Account at any time from your dashboard, or by writing to hello@getseeu.com. Closure takes effect on receipt of your request; article 9 governs any amount already paid.

We may suspend or restrict access to the Service, or close an Account, without compensation, in case of a serious or repeated breach of these Terms, non-payment, use that endangers the Service or another user, or a requirement of law. Except where the breach is serious or the law requires immediate action, we will warn you first and give you a reasonable chance to fix it.

On termination, your right to use the Service ends and your Wheel stops being served. Data is retained and deleted as set out in the Privacy Policy — export what you need before you close your Account.

Articles 11, 15, 16, 17 and 20 survive termination, along with any payment obligation already incurred. Termination does not prevent us from claiming damages.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement or uninterrupted operation.

We do not warrant any commercial outcome. Figures shown on our website, including review counts, ratings, conversion rates and returns, are illustrative or drawn from other businesses; they are not a promise of the results you will get.

In particular, we do not warrant that using the Service will increase your number of reviews, improve your rating or your ranking on Google or any other platform, nor that a review platform will keep, display or refrain from removing reviews collected while using the Service.

Where a mandatory law gives you a warranty that cannot be excluded, this article applies only to the extent that law allows.

To the fullest extent permitted by law, SeeU is not liable for indirect or consequential loss, nor for loss of profit, revenue, business, goodwill, reputation, opportunity, data or anticipated savings, however caused.

SeeU's total liability arising out of or in connection with the Service and these Terms, for all events combined, is capped at the greater of (i) the amounts you actually paid us in the twelve (12) months before the event giving rise to the claim, and (ii) one hundred US dollars (USD 100).

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including for fraud or wilful misconduct.

We are not liable for the prizes you offer or fail to honour, for the legality of your promotion, for your relationship with your customers, or for a decision taken by a third-party platform about your profile or your reviews.

You will defend, indemnify and hold SeeU harmless against any third-party claim, and any damages, costs and reasonable legal fees resulting from it, arising out of your use of the Service, Your Content, the prizes and promotions you run, your handling of End Customer data, or your breach of these Terms or of any applicable law.

Neither Party is liable for a failure or delay in performing its obligations caused by an event beyond its reasonable control that it could not reasonably have foreseen or avoided.

Such events include, without limitation: war, terrorism, riot, strike or labour dispute, natural disaster, epidemic or health crisis, fire, flood, lightning, act of a government or judicial authority, power failure, and the interruption of internet or telecommunications networks.

The affected Party must inform the other promptly and do its best to limit the duration and consequences of the event. If it lasts more than three (3) consecutive months, either Party may terminate these Terms by written notice, unless the Parties agree otherwise.

We may change these Terms. Only the latest version published on the Service applies.

For a significant change we will give you notice by email or in the dashboard at least 30 days before it takes effect. Continuing to use the Service after that date means you accept the new version; if you do not, cancel your Plan before it takes effect.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting proceedings, the Parties will try to resolve the dispute amicably. Write to us at hello@getseeu.com describing the issue and what you are asking for.

If no agreement is reached within sixty (60) days of that notice, the dispute is subject to the exclusive jurisdiction of the state and federal courts located in the State of Delaware, and both Parties consent to that jurisdiction and venue.

Where a mandatory law of your country of establishment gives you a right to a different forum or to different protection that cannot be waived, that right is unaffected.

If any provision of these Terms is held invalid or unenforceable, it is deemed unwritten and the remaining provisions stay in force.

The fact that a Party does not enforce a provision, or does not require strict compliance with it, is not a waiver of its rights under that provision.

You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

The Parties acknowledge the evidentiary value of the data exchanged electronically through the Service. Our logs and records, kept under reasonable security conditions, are admissible as proof of the communications and actions between the Parties.

Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the Parties.

These Terms, together with the Privacy Policy and the order confirmed at checkout, form the entire agreement between the Parties about the Service and replace any earlier agreement on the same subject.

Questions about these Terms, or any request relating to them, go to hello@getseeu.com.

SeeU LLC — 8 The Green, Suite A, Dover, DE 19901, United States — registered in Delaware, United States, EIN 98-1833102.